Cancellation & Refund Policy

a) There will be no penalty for cancellations of tour or service communicated in writing to up to 50 days before departure time of the tour or service.

b) Unless otherwise indicated during the booking, all cancellations requested from the Customer between 50 and 31 days before the scheduled event date, excluded in cases of force majeure or unless the Supplier agrees more favorable conditions, will give rise to a reimbursement of 70% of the sum already paid.

c) To cancellations happening between 30 and 20 days prior to the scheduled event date, a 50% penalty fee will apply (hence the cancellation will give rise to a refund of 50% of the cost of the Services).

d) If cancellation occurs in the period between 19 days and 7 days before departure, a penalty fee of 75% will apply, hence Tuscan Tour – NDL Srl provides for the reimbursement of 25% of the amount paid.

e) If cancellation occurs less than 7 days from the tour or service, no refund will apply (a penalty fee of 100% will apply).

f) No reimbursement will be granted to any client who is not at the place of departure at the time established; similarly, no reimbursement will be granted to clients who lose contact with the guide or who do not complete the tour.

g) NDL Srl reserves the right to cancel or reschedule any tour or service departure if operating requirements or circumstances beyond NDL Srl’s control prevent the normal running of the tour.

h) Whenever – due to operational difficulties or reasons beyond its control (travel conditions, strikes, changes in opening hours, closure of museums, delays or other problems) – NDL Srl is obliged to change the program, an alternative itinerary and/or visits to other museums will be proposed, without any variation to the established price and the client will be informed prior to departure.

i) If for any reason NDL Srl cancels the tour or service, the client may claim reimbursement only for the sum paid to NDL Srl. Moreover NDL Srl is not to be held responsible for additional expenses that may be incurred by a client in relation to a cancelled tour or service (i.e. hotels, flights, etc.).