Cancellation & Refund Policy

There will be no penalty for cancellations of tour or service communicated in writing to up to 72 hours before departure time of the tour or service. Less than 72 hours before departure time of tour or service, 100% of the total price will be due and no reimbursement will be granted.

No reimbursement will be granted to any client who is not at the place of departure at the time established; similarly, no reimbursement will be granted to clients who lose contact with the guide or who do not complete the tour.

NDL Snc reserves the right to cancel or reschedule any tour or service departure if operating requirements or circumstances beyond NDL Snc’s control prevent the normal running of the tour.

Whenever – due to operational difficulties or reasons beyond its control (travel conditions, strikes, changes in opening hours, closure of museums, delays or other problems) – NDL Snc is obliged to change the program, an alternative itinerary and/or visits to other museums will be proposed, without any variation to the established price and the client will be informed prior to departure.

If for any reason NDL Snc cancels the tour or service, the client may claim reimbursement only for the sum paid to NDL Snc. Moreover NDL Snc is not to be held responsible for additional expenses that may be incurred by a client in relation to a cancelled tour or service (i.e. hotels, flights, etc.).